Refund Policy

Effective date: July 8, 2026

This policy explains how Aetheris Sun LLC handles refunds, cancellations, and license-access issues for paid software products.

Support-first approach

If a product does not work as expected, contact us at contact@aetherissun.com with the purchase email, product name, approximate purchase date, and issue description. We will first try to resolve access, license, compatibility, or technical issues.

Subscriptions

Subscription products may be canceled before the next renewal date. Cancellation stops future billing. If a non-waivable law requires a refund, credit, or pro rata cancellation adjustment for unused service time, we will apply the legally required formula and deadline for the customer's jurisdiction and product type.

One-time purchases

One-time lifetime software purchases are perpetual single-product license purchases, not subscriptions, memberships, or prepaid time-based service contracts. They are generally final once a license key has been issued, activated, or used, except where required by law or where Aetheris Sun LLC determines that a refund is appropriate because of a duplicate charge, payment error, non-delivery, or an unresolved defect that prevents the core purchased feature from functioning.

Non-activated lifetime licenses

To reduce refund disputes, lifetime licenses should be reviewed carefully before purchase. If a lifetime license has not been activated, redeemed, used, transferred, or associated with product access, Aetheris Sun LLC may approve a refund request made within three calendar days of purchase. This voluntary online-purchase window does not limit any non-waivable consumer right that applies by law.

Partial refunds for one-time purchases

For a one-time purchase that has been partially delivered or partially used, any approved partial refund may deduct reasonable, disclosed costs for payment processing, license issuance, support review, manual recovery work, or consumed service resources. We will not apply a deduction that is prohibited by applicable law.

Non-refundable situations

Refunds may be denied for misuse, violation of our Terms, account or license sharing, unsupported third-party platform changes, buyer's remorse after substantial use, or inability to use a product because of circumstances outside our control.

Taxes and fees

Taxes, currency conversion charges, banking fees, and payment-provider fees may be handled by Stripe, your card issuer, or another provider and may not be fully controlled by Aetheris Sun LLC.

How refunds are issued

Approved refunds are generally returned to the original payment method through Stripe. Processing time depends on Stripe, card networks, banks, and payment methods. We keep refund requests, cancellation notices, support correspondence, license-delivery records, and refund calculations as business records.